jeta97 Privacy Policy – Your Data, Your Rights, Our Obligations

1.1 Registration Data

When you create a jeta97 account, we collect the following information to establish and maintain your player profile:

• Full legal name as it appears on your government-issued identification document.
• Date of birth, used to verify that you meet the 21+ age requirement.
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Valid email address, used for account communications and verification.
• Mobile phone number, used for account security and payment confirmation.
• Preferred currency (Bangladeshi Taka, BDT).

1.2 Identity Verification (KYC) Data

In order to comply with anti-money laundering (AML) requirements and to confirm player identity before processing withdrawals, jeta97 may request the following documentary evidence:

• A copy of a valid government-issued photo ID (National Identity Card, passport, or driving licence).
• Proof of residential address dated within the last three months (utility bill, bank statement, or official letter).
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash, Nagad, or Rocket account registered in your name).
• A selfie photograph holding your ID document, where required for enhanced verification.

KYC documents are stored securely and are used exclusively for identity verification purposes. They are not used for marketing or shared with third parties except where required by law.

1.3 Financial Transaction Data

When you make deposits or request withdrawals on the jeta97 Platform, we record transaction details including payment method identifiers (such as your bKash or Nagad mobile number), transaction amounts in BDT (৳), transaction timestamps, and transaction status. This data is retained for financial record-keeping and fraud prevention purposes.

1.4 Gaming Activity Data

jeta97 automatically records data relating to your gaming activity on the Platform, including game sessions played, wager amounts, game outcomes, bonus usage, and session durations. This data is used to personalise your experience, monitor for responsible gaming indicators, and resolve any disputes regarding game outcomes.

1.5 Technical and Device Data

When you access the jeta97 Platform, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, and screen resolution. We also collect data on pages visited, links clicked, and time spent on the Platform via cookies and similar tracking technologies. This data helps us optimise Platform performance and detect unusual access patterns that may indicate fraudulent activity.

1.6 Communication Data

When you contact jeta97 support via email, live chat, or any other channel, we retain records of your communications including the content of messages, timestamps, and the nature of any query or complaint. This data is used to provide ongoing support and to improve our service quality.

3.1 What Are Cookies

Cookies are small text files placed on your device by the jeta97 Platform when you visit our website. They allow the Platform to recognise your device across sessions, remember your preferences, maintain your login state, and gather analytical information about how you use the site.

3.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during an active session. These cannot be disabled without impairing Platform functionality.
• Preference Cookies: Store your language and display settings so they are remembered between visits.
• Analytics Cookies: Collect anonymised data about how visitors navigate the Platform, which pages are most visited, and where users encounter errors. This data is used solely to improve Platform performance.
• Security Cookies: Used to detect and prevent fraudulent activity, such as detecting unusual login patterns or automated bot access.

3.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the jeta97 Platform and may prevent you from logging in or completing financial transactions. Disabling analytics cookies has no impact on your ability to use the Platform.

5.1 Active Account Data

Personal data associated with an active jeta97 account is retained for the duration of your account's active status and for a minimum period of five (5) years following account closure, in order to satisfy financial record-keeping and AML compliance obligations.

5.2 KYC Documentation

Identity verification documents submitted as part of the KYC process are retained for the period required by applicable law, which is generally five (5) years from the date of the last transaction on your account. After this period, documents are securely deleted from our systems unless a longer retention period is required by a regulatory authority.

5.3 Communication Records

Records of support communications are retained for a period of two (2) years from the date of the last interaction, after which they are anonymised or deleted. Records related to formal complaints or disputes may be retained for longer where necessary to conclude the relevant proceedings.

5.4 Technical and Analytics Data

Anonymised analytics data that cannot be linked to an individual player is retained indefinitely for Platform improvement purposes. Non-anonymised technical data such as IP address logs is retained for a maximum of twelve (12) months and then deleted.

7.1 Technical Safeguards

jeta97 implements a range of technical security measures to protect your personal data from unauthorised access, accidental loss, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, firewalls and intrusion detection systems, and regular security audits of our infrastructure.

7.2 Access Controls

Access to player personal data within jeta97 is strictly limited to staff members who require it to perform their specific job functions. All staff with access to personal data are bound by confidentiality obligations and receive regular data protection training. Access is granted on a least-privilege basis and is revoked immediately upon change of role or departure from the organisation.

7.3 Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jeta97 will notify affected players via their registered email address as promptly as practicable. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures jeta97 has taken or proposes to take to address the breach.